سياسة الاستبدال والاسترجاع

First: In case of any manufacturing defect or damage in the product: customers of "Camila Cocoa Store" have the right to exchange or return the product that contains a manufacturing defect or damage, and the customer has the right to choose one of the following options after "Camila Cocoa Store" receives the product and confirms it meets the conditions: - Refund the product value via bank transfer, and this process takes 14 working days. - Replace the damaged product with a new product of the same value or pay the difference if any. - Refund, cancel the order, or exchange within 24 hours of the purchase process. Notes: - The customer does not bear any shipping fees if the reason for the exchange or return is due to damage or a manufacturing defect. - The customer does not bear any shipping fees if the mistake was on the part of "Camila Cocoa Store," such as missing or a different product from the customer's order. Second: In case of wishing to exchange or return the product without any manufacturing defect: Customers of "Camila Cocoa Store" have the right to exchange or return the product, and the customer bears the shipping costs in this case. The customer has the right to choose one of the following options after "Camila Cocoa Store" receives the product and confirms it meets the conditions: - Refund the product value after deducting the shipping cost via bank transfer, and this process takes 15 working days. - Exchange the product for another product of the same value or pay the difference if any. Notes: The customer bears any shipping fees if the reason for the exchange or return is not due to damage or a manufacturing defect. Third: The exchange and return process takes between 15-30 days for the entire process. To protect your rights and to seek your satisfaction, we hope not to activate these features, and the matter is based on generosity and kindness.